Built in the shop.
Coming soon.
Repair shop software and a dealer management system for small, independent shops. Too big for QuickBooks, too small for the big dealer systems. As big or as small as your shop needs.
HARDPoint Bench is in early beta and not open to other shops yet. We're taking our time to get it right, and we want to hear what your shop needs while we do.
Tired of paying extra for the basics?
Affordable monthly pricing, set by a small shop that pays its own bills. You pay for the setup you use. Pricing comes with launch.
- Extra for repair orders
- Extra for sales
- Extra for equipment sales
- Extra for texting
- Extra for every seat
- Extra for the parts locator
Who it's for.
Small repair shops and independent dealers where the same few people run the counter, the bench and the books. Most shops are more than one of these.
Small engine and mower repair
Trimmers, chainsaws and push mowers to zero turns. Everything with a pull cord or a seat.
Outdoor power equipment dealers
Mower lines, unit sales and the service that comes after.
Compact equipment service
Skid steers, Bobcats, tractors and attachments.
Powersports and golf carts
UTVs, ATVs, golf carts and the parts that keep them running.
New and used equipment sales
Sell new units off the floor and take in used ones to fix and resell.
Fleet and field service
Crews heading out to oilfield sites and job sites to fix equipment where it sits.
Mobile repair
A truck, a toolbox and a customer's driveway. The shop goes to them.
Rental yards
Keep rental units serviced, tracked and ready for the next customer.
And plenty more: trailer repair and rental, welding and fabrication, marine and outboard, generators, pressure washers, bikes and e-bikes, tool repair, ag equipment. If you fix it, sell it or rent it, and you have customers, talk to us.
As big or as small as you want.
There are no tiers. Bench gets set up around your shop: the screens you use, the way you work, the things you want it to do. Tell us how your shop runs and we build it to fit.
A few examples
Just the bench
Customers, bookings, the machines you fix, the parts you used and the time you put in. Nothing else in the way.
The whole counter
Add parts, counter sales, special orders and purchasing.
The full shop
Equipment sales, receivables, your website, the phone app and every report.
Or anything in between. Need something that isn't listed? Ask.
Your data. Your database.
The database is yours. Not ours, not rented back to you. Your customers, machines, parts and history belong to your shop.
Pull your data out however you want, whenever you want. No export fees, no hostage situation if you ever leave.
The whole shop. One system.
Everything below is built and in use at our own shop today.
Service
Repair orders
Multiple units on one RO. Jobs, labor, parts, recommendations, attachments and notes. Move a job to another RO, release one unit while the rest stay.
Estimates
Quote parts and labor, let the customer approve job by job, then turn only the approved jobs into an RO.
Appointments and check-in
Book on the calendar around your shop hours, take walk-ins, log the complaint and what came in with the machine, then start the RO.
Service board
Every job, who has it and where it stands. Plan hours, block out the schedule and set each tech's weekly hours and days off.
Time tracking
Techs clock on and off jobs, or enter time by hand.
Customer approvals
Record how and how much the customer approved, and log every call.
Sales
Counter sales
Walk-up or account customers, register quick keys, discounts and fees, holds, returns, backorders and charge to account.
Special orders
Order what isn't on the shelf, track it and turn it into a sale when it lands.
Equipment sales
Quote a unit, build the deal, add trade-ins and delivery, then convert it to an order and take payment.
Equipment stock
Your units for sale with photos, details and a button to put them on your website.
Parts and Purchasing
Inventory
Stock levels, locations, vendors, related parts, fitment and full history for every part.
Reorder
Suggested order quantities, sent straight to purchasing.
Purchase orders
Demand from ROs and special orders rolls into draft POs. Place, receive, reverse, cancel or return to the vendor.
Price review
Find parts priced below your rules and fix them in one pass.
Maintenance finder
Pick the machine, model and year and see the maintenance parts that fit.
Vendor catalogs
If your vendor offers an API for their catalog, we connect it. Look up their parts, see your cost and margin, bring them into inventory, and use the same catalog tools to get products ready and publish them to your website. No API? We can work from a spreadsheet file and set you up to run your own imports.
Customers and Money
Customers
Machines, open work, repair history, payments, statements, credit and loyalty on one page. Merge duplicates in a click.
Customer machines
Service history for every unit, searchable by serial, make, model or owner.
Invoices
Print or share any finished invoice as a PDF.
Receivables
Charge accounts, aging, statements, finance charges and write-offs.
Store credit
Give credit, take trade-ins for credit and spend it at the counter.
Follow-ups
Assign callbacks to anyone on the crew and see what's due now.
Transactions
Every payment, searchable, with day totals for closing out.
Your Website
Online store
Customers browse your parts, gear and equipment, check out and pay online.
Service requests
Customers tell you about their machine and the problem from your website.
Website orders
Online orders land in a queue with shipping, fulfillment and the customer matched to their account.
Listings from Bench
Publish parts and units to your website from inside Bench, with checks that a listing is ready first.
Reports
Built for small shops
Sales and profit, service, technicians, inventory, equipment, purchasing, receivables, payments and tax.
Audit trail
See who changed what.
Any date range
Quick presets or pick your own dates.
Set up the way your shop runs.
Every shop is different. Bench has a full setup screen where you put in your own rates, rules, fees and crew, so it fits your shop instead of a dealership's.
Your crew, your access
Give each person exactly what they need. Set someone to inventory only and that is all they see. Mix roles or pick permissions one by one.
Your labor rates
As many named rates as you want, tied to unit types instead of makes.
Your unit types and makes
List what you actually work on and the brands you carry.
Your parts pricing
Markup rules, pricing matrices, tiers and group overrides. Lock a price when you want it to stay put.
Your fees
Percent, flat or entered by hand. Set caps, taxability, card fees and freight, and have shop fees add themselves to service work.
Your taxes
Rates by jurisdiction with caps, plus tax treatment profiles for exempt and special customers.
Your payment methods
Pick the methods you take, their order, reference labels, card fees and which ones spend store credit.
Your paperwork
Business info, document terms, invoice and statement email, and your own numbering.
Your hours and schedule
Shop hours drive booking. Each tech has their own weekly hours and time off.
Your job classifications
Sort work the way your shop thinks about it.
Your loyalty program
Reward the customers who keep coming back.
Your security
Two-step sign-in, required for admins if you want it. Lost phone? Reset it and sign them out.
The phone app
HARDPoint Pocket
Bench in your techs' pockets. No walking back to the counter.
Clock on and off jobs
Switch jobs and the last one stops on its own.
Update the job
Change status, write findings and work notes from the bench.
Parts on the job
Search inventory and add parts, or request what you need.
Check in machines
Hours, accessories, existing damage and when the customer wants it back.
Scan and count
Look up parts by barcode and count stock right at the shelf.
Quick notes
Capture a note on the spot and attach it to the right job.
On the drawing board
The Independent Dealer Network
A parts locator built by independents, for independents. Shops on Bench could choose to share what's on their shelves with other shops, along with who to call. Never your pricing. When a customer's machine is down and the part is three days out, maybe the shop two towns over has it today.
It's an idea. Tell us if you'd use it.
Built by a shop, not a sales team.
We opened July 3, 2024. Three people work on everything from weed trimmers to Bobcats. We run Bench every day while we test it. If you run an independent shop and want a say in what gets built, let's talk.
Send me a noteJustine Whipperman, Whips Garage